IMHP & REVOLUTION BARS
Customer Safety
At Revolution bars, the safety and security of our staff and customers is paramount. Revolution bars operate a minimum check 21 policy. If you are lucky enough to look younger than 21 then please be prepared to prove your age with valid and current identification. This can be either a UK driving licence, passport, or PASS identification card bearing the PASS hologram. Some bars may operate a check 25/30 policy so if in doubt please check with the bar you are visiting. Many Revolution bars, in conjunction with local authority guidance, operate an ID seizure policy whereby false ID will be confiscated and handed over to the police. Revolution bars support the responsible consumption of alcohol and reserve the right to refuse service to customers who are, or appear to be, intoxicated. Tap water is freely available in all our bars upon request. A random search policy of all customers may be implemented depending on prevailing conditions, risk assessment or police advice. Revolution bars operate a zero-tolerance policy on drugs. Customers suspected of dealing or using drugs will be asked to leave the premises immediately. Customers are advised that Revolution bars work continually with local authorities to ensure Revolution venues are fully compliant on all aspects of health and safety and crime and disorder. CCTV is in operation in all Revolution bars.
Conditions of Entry
Revolution Management reserve the right to refuse admission. For door policies, entry information, dress codes and accessibility.
Allergen Information
Allergies? Our food is prepared in our busy kitchens (not a big factory with segregated production lines) so we really can’t guarantee any of our food is
allergen-free. If you require further information on ingredients which may cause allergy or intolerance, please ensure you fill out the IMHP booking form & inform us with the allergies so we can relate to all parties to ensure you’re safe.
Do you take a deposit when I book?
YES 50% to secure booking.
If you fail to pay your deposit within 48 hours then your Provisional Booking will be cancelled and removed from our booking system
What is your cancellation policy?
You may cancel your booking at any time just inform the hen parties team as soon as you can. If it’s a month before your official date deposit can be sent back but any later no deposit will be given back & a charge of £10 per person will be added.
How do I amend or cancel my booking?
Contact the IMHP team, and they can arrange anything you need.
What is a pre-order and when do you need this confirmed by?
A pre-order is where we ask you and your guests to confirm your selection of food, drink or services from our packages in advance of your Event. This may be required as much as 14 days or as little as 24 hours ahead of your booked event. It is important that you check your booking details for this information. Don’t worry, we’ll send you a reminder!
Can I add or change what I have ordered?
You can add or amend any part of your booking at any time by talking to the staff at IMHP
How long will it take a booking refund to show?
We can only process refunds using the original method of payment. If you paid by card online, then refunds take 3-5 working days to process.
Events beyond our reasonable control (think COVID-19):
Sometimes things happen completely out of our control and we may need to move your Event to a different area in the venue, to another of our sites in the same city if possible, or postpone or cancel it. Such events would typically be:
If any of the above apply and we need to make changes to your Booking, we will contact you as soon as possible. We can offer you a full refund or we can postpone your Booking for up to 18 months after the original date of your Event.
Sometimes we may have to make reasonable changes to your booking. We will contact you as far in advance as we can to let you know. Reasons for changes may include:
If you want to change your package, then we will inform you of any price changes that may have taken place since your booking was confirmed. We will honour prices of packages included on your booking at the time of confirmation but if you are looking to make additions to your package, those items will be subject to the latest prices.
NHS Track and Trace / Test and Trace
We are supporting the NHS Test and Trace initiative by capturing customer and booker information. This is a legal requirement and the easiest way to do this is to download the NHS COVID-19 app. If you are unable to do so, a member of our team will spend a couple of minutes with you to ensure we have the correct details for you.
The following information is captured for this purpose:
We will do this via:
Should NHS Test and Trace contact the bar to request this information they will be asked to contact our Sales & Marketing Director, at which point we are able to share this under the Data Protection Act 2018 to assist with this initiative. The NHS Test and trace contact will then contact everyone who was in the venue at that date and time. Data is stored in line with GDPR guidelines and any data collected specifically for NHS Track and Trace will be destroyed 21 days after collection.
IMHP PACKAGES
Please be aware dance classes are 90mins cocktail masterclasses are 90mins, so you’ll be at this venue for most of your time for your hen party. It all depends on the type of package.
When more than one hen party has booked on, we will need to make sure the system is running smoothly, so one party might dance then cocktail masterclass and the other party will do the opposite so it all runs smoothly. If you want it in a certain order you let the IMHP team know as soon as you book.
When you make your booking you also agree to having photos and video footage done for the purpose of advertisement for IMHP
In the mean time any issues please contact the IMHP team! [email protected] or contact on 07494128724
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